cuplik support
Email: support@upgraded.id
Tell us which product page you were on and what happened. A screenshot usually halves the back and forth.
Getting started
cuplik needs an API key from a video provider before it can render. The extension is free and has no account of its own; you bring your key and pay that provider directly.
- Open any
shopee.co.idproduct page - Click the cuplik icon to open the side panel
- Press Read product page, then pick the product photos you want
- Press Suggest angles, then Use this on one of them
- Edit the script, then copy the prompt or render from the panel
The product photos did not appear
cuplik only reads Shopee Indonesia product pages, and only when you press the button. If the page is a search result, a shop front or a category, there is no single product to read. You can still type the product name in by hand and carry on.
Snapgen or Kie?
Both work. Snapgen has more models and shows a credit balance for all of them; its Omni Flash is also the cheapest render available at 15 credits for ten seconds. Whichever you pick, the key stays on your computer and talks to that provider directly. You can add both and switch freely.
The render button will not press
If the Checks panel shows red errors, the button stays disabled until they are fixed. Each error names what to change. This is deliberate: a render costs credits, and the errors that block are the ones that reliably produce a broken video.
Why do the hands still look wrong
Hands are the hardest thing for a video model, because it has to invent finger geometry it cannot see in a product photo. cuplik removes the asks that guarantee failure, like one hand half in frame or fingers manipulating the product, but no tool makes them perfect. The VO montage lane carries the least risk, because the product is shown without anyone holding it.
My video link is dead
Provider links expire, roughly 14 days on Snapgen and roughly 24 hours on Kie. cuplik keeps the prompt so you can generate again, but it does not store the video file. Download anything you want to keep, early.
Everything I make looks the same
Switch to Advanced and look at the Cast and scene block. Re-roll changes the person, clothes, room, light, camera and delivery at once, then rewrites the script so the actions match the new room. Every field is editable by hand too.
What does it cost
The extension is free. Only the render at your chosen provider costs money, paid directly to them. An estimate appears under the render button, and after your first render that figure comes from your own measured usage rather than a guess.
Privacy
cuplik has no server and collects nothing. The privacy policy has the detail.